Billing & Payments
e-PaymentsOn-Line Bill Payment |
e-StatementsOn-Line Statements |
District Office
19801 East Mainstreet
Parker, CO 80138
Phone: 303-841-4627
e-mail: billing@pwsd.org
Office Hours - Monday thru Friday 7:30 a.m. – 4:30 p.m.Important Annual Water Quality Report
Payments
How to make them
In addition to the on-line payment options listed above, we accept checks, cash and money orders. Currently, we cannot accept payments by phone.
Note: Credit Card payment is now available through the e-Payment link only. A small convenience fee will be assessed based on the transaction amount. This fee is not collected by PWSD, it is collected by our secure payment processing vendor to cover the costs of the transaction.
When to make them
Payments are due upon receipt, but no later than the last day of the month.
Drop box payments
We have a 24-hour drop box for payment convenience. For your security, please do not leave cash payments in the drop box.
If your account is at risk of disconnect and you visit during business hours, please bring your payment in to the office rather than leaving it in the drop box to ensure prompt processing.
Delinquent Shut-Offs:
When using the e–Pay website for payment on delinquent accounts, the Customer MUST:
1) Account for an $80 Suspension Fee which is NOT reflected in the Balance Due.
2) Call the Billing Department at 303-841-4627, or e-mail billing@pwsd.org with the Credit Card Payment Confirmation Number so that service can be re-instated. (Credit Card Fees Apply)
Please Note: If your water has been suspended and you pay on-line AFTER 4:30PM, it will NOT be turned on until after 8:00AM the following morning
Rates and Service Fees
Parker Water's rates for water and sewer service are in the mid-range for water providers in the metro-Denver region. Parker Water uses "conservation pricing" to encourage low water use. Under this system, customers are charged a higher rate for water usage above certain levels. The pricing structure has helped reduce water use by 39 percent in recent years.
PWSD also collects a $6.00/month "Storm Water" fee on behalf of the Town of Parker. This fee is for the maintenance of the storm water system and does not relate to your water use.
2010 Rates and Service Fees
Payment Guidelines & Disconnection of Service
Parker Water & Sanitation District mails a monthly billing statement during the 1st week of each month. Payment is due upon receipt, but no later than the last day of the month.
If payment is NOT received by the last day of the month, a "Delinquent Notice" is mailed.
Delinquent Notices are printed on a RED form and show the delinquent amount due from the previous month's bill. Payment MUST be received by 7:30AM on the 15th of that month.
If payment is not received by that deadline, the account is considered in suspension and a Suspension Fee of $80.00 is added to the account. A technician is then sent to suspend service.
The suspension fee covers the administrative as well as operational costs to the District to perform suspensions and reconnections. This fee is added to the account even though occasionally water service is not physically disconnected.
Please Note: Customers will receive a current month's bill within a few days of receiving a Delinquent Notice. The amount on the Delinquent Notice will show as Previous Balance followed by the new charges. The total due reflects all charges due. The Delinquent Balance must be received by 7:30AM on the 15th of the month. Current charges must be received no later than the last day of the month.
Budget Billing
How it works
We use the last 12 months billing totals, add any known increase and divide by 12 (months) to arrive at the Budget Billing amount. January is the reconciling month. Any shortage is due to be paid by the end of that month. Overages will either be refunded by check, or used to reduce the next budget billing amount.
How to sign up
Call the District office 303-841-4627 ex 208 to find out what your Budget Billing amount will be. You will receive an agreement to sign and return with payment for your most recent billing. Budget Billing will be effective with the next billing.
Rules regarding Budget Billing
Payment must be made monthly, no later than the last day of the month.
Failure to pay, or paying a reduced amount will result in termination of the Budget Billing agreement.
ACH works very well with Budget Billing, since the amount due is the same every month.
Meter Reading Technology
Orion Radio Read transmitters
The District began installing ORION radio read transmitters in September of 2004.
ORION is Badger meter’s latest automated drive-by radio frequency (RF) meter reading system for water utilities. ORION uses RF bubble-up broadcast technology. Data is collected by vehicle, driving through the neighborhood.
Customers get faster meter reading, greater accuracy, increased operator safety, fewer re-reads, elimination of “hard to read” meters, tamper detection and improved customer service.
Which customers have radio read meters
This technology is being installed on new construction. There are currently no plans to retrofit, due to manpower and equipment costs.
Automatic Bill Payment (ACH)
The Automatic Payment Plan is convenient:
- It saves time – fewer checks to write.
- Helps meet your commitment in a convenient and timely manner – even if you’re on vacation or out of town.
- No lost or misplaced statements, your payment is always on time.
- It saves postage.
- It’s easy to sign up for, easy to cancel.
To authorize Parker Water and Sanitation District to deduct your payment automatically, fill in the Authorization Form below.
Download Automatic Payment Form
Detach the form and return it with your payment. Account must be paid to a “0” balance. When your bill says “Automatic Bank Payment-do not pay”, you will know your payment will be made automatically.
Payment will be withdrawn on the last business day of the month.
To fill in the form properly, please print your name and mailing address.
Check the appropriate box to indicate whether this is a checking or savings account. Remember to sign and date this form. Please include a voided check for a checking account application or a savings slip for a savings account application.
If you have any questions, we would be happy to assist you. Call us at 303-841-4627