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1. Why do we need this meter reading equipment upgrade?

Automated meter reading:
- Eliminates the need to access customer’s property each month.
- Eliminates meter reading issues due to fences, dogs, icy conditions, etc.
- Will increase operational efficiencies – meter readings will be obtained faster and easier.

2. How does automated meter reading work?

This system allows meters to be read electronically. Each radio frequency remote transmits the reading to a receiving device located in a PWSD vehicle. The reading information is then transferred to the utility billing system for statement generation. Each remote has a unique ID that insures that only your reading is being assigned to your account. Please note that these signals are low-powered and will not interfere with signals of other electronic devices.

3. How much will this upgrade cost me?

There is no charge for the upgraded equipment, or if your meter requires replacement.

4. Will my water bill increase?

The reading equipment upgrade does not affect how much water is logged as your water use. If a new meter is required, depending on age and accuracy of your existing meter, your bill could change. As meters age, they tend to run slower over time, actually under registering the amount of water being used. The new meter will simply record consumption more accurately.

5. Do other homes in my neighborhood have this meter reading technology?

Several water meters on homes in your neighbor already use this technology. Completing the upgrade at your home will allow a meter reader to use the mobile vehicle unit to collect all meter readings in your area versus having to walk house-to-house.

6. What can I do as a customer to make the upgrade as smooth as possible?

Make sure you know when PWSD crews will be in your area, and if possible allow them access at that time to upgrade your metering equipment. If necessary to make an appointment, please keep your installation appointment as scheduled. Someone 18 years or older must be present during the installation and please make sure that your water meter is easily accessible by removing any items that might be in the way.

7. Who will install the upgraded equipment?

Parker Water and Sanitation staff will be performing the upgrade in your area. They will have the appropriate photo identification and uniforms identifying them as PWSD employees. If you would like to confirm that the staff member is working for PWSD, please c all us at 303-841-4627.

8. Will my water service be interrupted during the installation?

Most customers will not have service interrupted. However homes that have older meters may require a full installation of a new meter as well as the transmitting device. If this is the case, the Parker Water and Sanitation employee performing the installation will inform you before your service is temporarily interrupted to ensure minimum impact to you, our valued customer.

9. What if I am not available during the times identified?

We are able to make appointments with customers, including some availability for appointments outside of regular business hours. Please contact us at 720-842-4243 or email at MeterUpgrade@PWSD.org to schedule an appointment. Otherwise, PWSD staff will be coming to your neighborhood during identified times knocking on doors to see if you have time for them to perform the upgrade.

10. What if there is a leak at the meter or any problem after the equipment is upgraded?

Please call Parker Water and Sanitation District at 303-841-4627.