If you have discolored water when you turn on your faucet or flush a toilet, follow these steps to minimize the impact of discolored water.
Step 1 – Reduce the amount of discolored water (red water) you pull into your plumbing system: turn off the tap, especially any hot water.
Step 2 – Avoid doing laundry and don’t use hot water.
Using hot water pulls discolored water into your water heater. The minerals can settle out in your hot water tank, and then cause problems even after the discolored incident has passed.
If you did happen to wash laundry and notice discoloration, don’t put laundry through the dryer. Instead call us, and we can deliver an iron stain removal powder that you can use in your washer to remove the discoloration.
Step 3 – Reach out to us as soon as you or your neighbors notice discolored water.
We are working hard to respond to discolored water incidents as quickly and efficiently as possible. The sooner we know of a potential incident, the faster we can respond in order to reduce the impact in your neighborhood. If you or your neighbors are experiencing discolored water in your homes, let us know as soon as possible. Encourage your neighbors to do the same.
Step 4 – Use cold water to pull it out of your plumbing system.
Opening an outside hose bib helps pull the water out of your pipes, and can benefit your lawn at the same time. Avoid using your irrigation system, as the increased minerals may settle out in or clogs drip emitters.
Flushing your own plumbing system might feel like a lot of water, when in fact it is only around 100-200 gallons, which costs between $1 to $2. Try to use it on plants or on your lawn so it doesn’t go to waste.
Step 5 – Remember the water is safe.
While you may not want to bathe or do laundry, discolored water within the PWSD system is safe. It is an inconvenience, however, and we don’t want our customers to have discolored water problems. If you experience discolored water, please notify us as soon as possible, so crews can come to your neighborhood and clear the main water lines.
Step 6 – If discolored water persists, please let us know. Give us another call at (303) 841-4627.
Learn More About Discolored Water
Watch the overview video and read our frequently asked questions.
We care about the service we provide our customers. We recognize that discolored water is a concern. And while the minerals that cause discolored water are naturally occurring in well water, we want to do all we can to help reduce the incidents of discolored water and minimize the impact to our customers when it does occur. Help educate yourself and your neighbors about what PWSD is doing about discolored water, and let them know that we are here to respond to their needs.